ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Tina Gray
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If I could do it over again, I would ask for more information early on about the proposed timeline and hours from the initial sales person (Annegret Theis). She recommended the correct number of support hours that we should purchase. I would have asked how much work and man hours from OUR end would be needed to support the “white glove service” she proposed to us. The reason was we underestimated how much time and energy it would take from our team. If we had known, we would have hired a temp to help, or pushed off other projects, or brought in support to help with the day jobs of our people. This project created imbalance in their personal lives and we would have liked to know up front what to expect so we could plan better. Also, before scoping the project, the sales person should ask how complicated the company’s benefits are, especially if that client is a law firm. Law firms have complications (especially in benefits) that other companies do not have.
Our support person, Tina was GREAT! She showed up, stuck with us, and figured it out no matter what the complication was. and there were lots of complicated eligibilities, benefits, and populations, etc. TINA ROCKS!