ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core), Open Enrollment
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jody Burton
Project(s) in Scope: Optimization / Ongoing support services,Open Enrollment
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be specific as to what you need, HRchitect was good at helping us with this as well and brainstorm other ideas.
We were under great pressure as Open Enrollment was upon us and year end as well, Jody was more than accommodating even taking calls when she was originally unavailable. This is going above and beyond.