ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size: / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Kastie Donnellan and Matt Mohen
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communicate capabilities upfront. I had to implement payroll, but did not work in payroll for 20 plus years. I should have communicated my level of exp upfront. They expected me to know taxes, etc…. and actually I need more guidance from the implementation team.