ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Mike Stout
Project(s) in Scope: Open Enrollment
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had issues with communication with the UKG vendor and file transfers were not tested correctly. Some of the work InfoSync completed was missing and we had to extend our work time and cost which was not expected. Going forward, I would have managed the costs and hours better as well as testing files and requiring things to be corrected.