Consultant Recognized:  Jenn McGrath
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Paytech and our dedicated partner with Paytech possessed senior level experience with the software vendor (UKG) and worked so well with our benefits broker, HUB International, throughout this project. Her work with internal employees assigned to this project was motivational and exceptional. Time of day or night, she responded to our questions and concerns. She was very patient explaining the module – and followed up with training notes. We are happy that she will consider coming back to help us when open enrollment launches in February!