ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll,
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Greg Castellanos
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For Paytech, I would HIGHLY recommend partnering for their services. They were great to work with and took the time to understand what our issues were, develop a game plan to resolve those issues, and include our team in the step-by-step resolutions.
For UKG, I would advise taking additional time to confirm implementation is done correctly. Our issues derive from our implementation process where “we didn’t know what we didn’t know” and that has hurt our ability to utilize the UKG product. Ask lots of questions and don’t stop asking until you fully understand.