ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: PPS (Post Production Support)
Company Size: 1 – 5k Employees / Industry: Biotechnology
Regions in Scope: North America,Europe, Middle East & Africa
Reviewer Role: Project Team Member
Consultant Recognized: Sam Mast
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had some challenges getting the support we needed from from the initial consultant we were assigned, but RSM was quick to assign a new one when requested. Our new consultant Sam has been fantastic. He provides excellent support with expected turnaround times and great communication.