ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  HCM (HR Core),Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Angela Hoschouer
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Angela consistently exceeded our expectations throughout the UKG optimization project. One of the key lessons learned when working with RSM is the importance of being transparent about your team’s current level of knowledge, challenges, and objectives. RSM does an excellent job of meeting clients where they are, tailoring their approach to your experience level, and providing the guidance and support needed to build both confidence and capability.

Angela was knowledgeable, responsive, and highly collaborative. She took the time to ensure we understood the recommendations and processes rather than simply delivering a solution. Her partnership helped us maximize the value of UKG while strengthening our team’s understanding of the system. Overall, the experience was extremely positive, and I would strongly recommend being open about your needs and goals to get the most out of the engagement.