ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core)
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Consultant
Consultant Recognized: Hana Aburub
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hana brings strong functional expertise and is highly effective in navigating complex payroll and WFM scenarios. A key lesson learned is the importance of aligning early on detailed configuration decisions (e.g., pay codes, accrual logic, and reporting expectations) to avoid downstream rework. Proactive validation of business scenarios – especially edge cases like acting pay and shortfall logic – helps ensure smoother implementation. Overall, Hana is collaborative, responsive, and a reliable partner in driving solutions through ambiguity.