ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Telecommunications
Regions in Scope: North America,Asia Pacific & Japan
Reviewer Role: Decision Maker
Consultant Recognized: Anne Holly, Jacob Spires, Brian Jimenez, Keely Burry, Krissy Johnson
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Sability has risen to the occasion each time we have engaged. The only issues we have are with the software provider, UKG. I would absolutely NOT recommend using this software to anyone, as they have completely fallen down in terms of customer support and responsiveness. The only way anything we need gets done is by engaging with a partner.