ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Payroll,Automated file to 3rd party
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Pandu Nannapaneni
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I think that Donesafe did a good job overall in executing the project requirements. The issue is that we discovered many bugs during the testing phase which is not Donesafe’s fault, these were unknown issues that came to light. Donesafe was very patient in working on the project until we felt it was as good as it could be. Thus the time to completion was double the time expected.