ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Payroll
Company Size: 20 – 50k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Patsy Wong / Connie Elliott / Bettye Haynes
Project(s) in Scope: New Payroll System Implementation
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
ATS/Ascend was a true partner to Michelin. Without their partnership, hard work and expertise, we would not have been able to complete this project successfully. They were flexible and adapted to our needs as challenges very quickly. The whole time it felt we were one team working together. Saad’s leadership was also incredible.