ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented: Payroll
Company Size: 5 – 10k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Kyle Kaiser
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I am not in a position to give overall feedback to the project details, but would like to offer individual feedback for Kyle Kaiser, Hybridge Consultant, as he has been phenomenal in his role! He is incredibly helpful and responsive to needs. He goes above and beyond to assist with anything he can to help us be successful. He is a hard worker and puts whatever time is needed into the project. His style of direct and honest communication is refreshing! I would recommend Kyle to work with any organization as he educates himself quickly, shares that knowledge and has a “can do/will do” attitude. I have so enjoyed working with him.