ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Payroll,PPS (Post Production Support),HCM (HR Core)
Company Size: 10 – 20k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Nita Fouss
Project(s) in Scope: ERP project changes
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure all key stakeholders are present to make decisions instead of the back and forth.