ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Legal
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized: Lauren
Project(s) in Scope:  Training,Support when Payroll Specialist left Firm

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  2 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall, Lauren had quite a bit of UKG and payroll knowledge. Unfortunately our project did not get started timely due to access issues. Once she had access, she informed us of upcoming time off that overlapped with payroll processing dates. This was disappointing as 1. we were relying on PayTech to process our payroll as we did not have anyone else with the knowledge to do it. 2. if we had more advance knowledge of this time off, we could have requested a different consultant. After that, Lauren then was sick and was out for about a week, which is no fault to her, but added to the frustration of availability for what we needed the services for. Additionally, Lauren would regularly be unavailable, join meetings and then drop off due to connectivity issues, etc. only to find out hours later when trying to reach her. Lastly, it would be helpful if the consultant was in the same or similar time zone to help with availability.