ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: PPS (Post Production Support),Custom API
Company Size: 10 – 20k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Rishi Dhariwal
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Align HCM team has been fantastic to work with throughout our API project between iCIMS & UKG. My lesson learned does not involve Align HCM specifically. We should have secured the necessary resources from the iCIMS side first in order to start the project in a timely manner. Other than that, the Align HCM team and more specifically, Rishi Dhariwal, have been amazing. Very responsive and knowledgeable!