ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: PPS (Post Production Support)
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Mike Gorker
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Know what is important for the operations for the system to support the data outcome.