ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Time,UKG Pro Workforce Management and Benefits
Products Implemented: Benefits,Payroll,Work Force Management/Intergrations
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role: Decision Maker
Consultant Recognized: Akilah Baddoo – did an amazing job leading the project and keeping us on task. She was absolutely phenomenal. Her professionalism and dedication to the team is greatly appreciated. When we implement the HR product we will be requesting her again. Joel Rodriguez was an amazing partner and extremely knowledgeable. He not only helped our team understand how to best utilize the system, but he also encouraged us to review some of our current practices in order to get the best utilization out of the system. Joel worked very hard ensuring that our go live was a success. I was extremely nervous and skeptical, but he worked nights and weekends to ensure that we were prepared and supported. Angela Hoschouer also put in long hours and worked through the weekend to support our weekend shift team members for go live. She is always upbeat and pleasant to deal with. Her response time has far exceeded our expectations. We were truly fortunate to have her on our team. Daniel Romero was instrumental in helping us get through payroll. Our team really enjoy partnering with Daniel and we learned a lot. He is always upbeat and pleasant and we are forever grateful to him. Jody Burton is absolutely amazing. Every encounter with her she was upbeat and a professional. She made setting up benefits fun and we enjoyed working with her. We appreciate the entire team but these individuals that were mentioned were ROCKSTARS!!!
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We learned that we need to be certain that we have resources available. There were times we did not meet our end of the partnership due to lack of resources but the HRchitect team was always flexible and patient.