ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Time
Products Implemented: Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Mike Mc Coy and Deonne Kent
Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG Pro is more self-service than led to believe during the RFP. If done again elsewhere, I would not implement without engaging with Ascend. Mike and Deonne were amazing partners throughout the process. There is no way we would have been able to pull off this project without them. I wish we engaged with them at the start of the project.