ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented:  Recruiting / Onboarding,Benefits,Payroll,Employee Case Management
Company Size:  0 – 1,000 Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Josue Fabris
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Customers should be made fully aware of what each module they are implementing entails. Also, the partners should come prepared to every meeting with answers to the questions asked the week before.