ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Milton Jones
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As with any project, the consultants can only provide solutions to the extent that the business provides exact requirements. Any faults in the project were on our end as we were not entirely clear about the full scope of what we needed, but our consultant met us where we were and got us exactly what we needed at that moment. Main lesson learned is we need to provide documented requirements and then ensure we get full solution documents back so we understand exactly what was altered in our system and can ensure other builds consider any impacts with the existing builds.