ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 1 out of 5
Implementation Process 1 out of 5
Responsiveness 2 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would absolutely require that a member from UKG be on the project team and in the project meetings from the get go. I did not have access to anyone on the UKG side until we were already live in payroll, and there were many things that did not work correctly when we went live.