ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready (Formerly Kronos Workforce Ready)
Products Implemented: Recruiting / Onboarding,Payroll,TLM, Scheduler
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: Asia Pacific & Japan
Reviewer Role: Project Leader
Consultant Recognized: Paulo Root
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Takes a while to get an understanding on how UKG consultants and support work. A lot of it is not customized, and a lot of time and dedication is required from the internal resources to understand how the system works and what needs to happen to make it work for the operational needs. If it wasn’t for Axsium, we would still be in the initial stages of the project.