ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready (Formerly Kronos Workforce Ready),UKG Pro Time (formerly UltiPro Time)
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Adrienne Occhino
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
First of all, Adrienne was so helpful and professional. She was great to work with and everyone on our team responded well to her. Our biggest issue is that we have a Phase One item that has not been resolved, so we are still waiting for that. It feels like, once we launched our first pay day, we were back burnered. Even though we had an item that continues to plague us. Secondly, we had a three month lapse in our benefit integration feed. We provided all information when requested. The person who was the lead with UKG then went on leave (which is understandable) and our account was shelved. We pressed and pressed for movement on this, but rather than the projected 3-4 months it would take to set up, it took ~9 months from beginning to end. Once they identified that the ball was dropped they moved relatively quickly, although they did not parallel process the feeds, but dealt with them (seemingly) one at a time. So the feedback would primarily be that it feels like when the project is close to end, it is too quickly turned over to ‘customer support’ when implementation issues are still at issue.