ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Recruiting / Onboarding,Benefits,Payroll
Company Size: 100k+ Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Carolyn Sutton
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We partnered with Sability to help us set up our HRIS platform for 2023 Open Enrollment and to train 2 HR staff members on the Open Enrollment process. Our goal was to learn how to configure the system and to manage all steps of future Open Enrollments. We slightly under estimated the time it would take for my team to learn, as they were first time/new UKG users. The project was a huge success and was an extremely valuable use of time and resources. Carolyn was a great teacher, and she was amazing to work with.