ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jim Chandler
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change