ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Time and Attendance
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Tina Walker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Well defined SOP required when working with Group X, they had a heavy reliance on Sability and were not always forthcoming as Sability consultants.
Sability has extremely qualified consultants, very responsive and supportive. We were especially pleased with Tina Walker, Oswaldo, Zenaida and Sanjeev Anand.