ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Consultant
Consultant Recognized: Erika Marcelo
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is a significant investment, and because nearly every minute spent on the project is billable, the cost can add up quickly and at times feel a bit “nickel-and-dime.” That said, this is part of the business model and something to be aware of going in. Overall, the issues do get resolved, and there is a lot of value in the knowledge and information gained throughout the process. Erika is wonderful to work with. She is extremely knowledgeable and genuinely invested in helping her clients get the product where it needs to be. What I appreciate most is that she doesn’t just solve the problem, she shares her knowledge along the way so the client can better understand the system and learn from the process. I would request Erika anytime I had the opportunity to work with SmartCare. She is truly the best!