ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Jonathon To & Melanie King
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our lesson learned was not to share the pay rules. Eagle Materials is the parent company of many subsidiary companies. Our implementation team at UKG initially set it up shared pay rules, but when Align came on board as a consultant it was recommended that we give each company their own pay rules. Align team has been responsive, easy to work with, willingness to share knowledge, it has been a great experience working with Align.