ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Company Size: 1 – 5k Employees
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Aaron Krueger
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If you have a current software that has “must have” items – be sure to make those known before implementation. There were a few times we realized that we wouldn’t be getting exactly the same information. Reporting, for example, is not very robust in WFM and that is something we have to work through.
The consultant team that we worked with was EXCELLENT. They were extremely responsive, knowledgeable, and fun to work with. Highly recommend!