ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions,UKG WFM
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Decision Maker and Project Lead
Consultant Recognized: Chris Richardson
Project(s) in Scope: Optimization / Ongoing support services,Payroll Frequency Change
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Chris has been extremely helpful. Despite the challenges posed by existing configuration issues, he remained steadfast in his support for the organization’s needs.
The pay frequency change was a complex task, especially with multiple simultaneous projects for the firm that Chris was actively involved in. His dedication and commitment throughout the process were invaluable. Even now, he continues to be readily available to support us.