ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready
Products Implemented: HCM (HR Core), Payroll
Company Size: 1 – 5k Employees / Industry: Government / Military
Regions in Scope: Asia Pacific & Japan
Reviewer Role: Decision Maker
Consultant Recognized: Jacquelyn Greenwood
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Clearly scope project along with change management and improvement items. Also include all stakeholders from the beginning of the project not as needed to ensure they understand the mechanics and context.