ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: No other systems being implemented currently
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Richard Valera
Project(s) in Scope: Addition of a new company and the transfer of a previous company to a new one
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We have not had a good experience with our software (UKG). We have not received accurate or timely communication and projects are scattered with working with multiple different people. Through this project, we were passed around to different groups and ended up having some major misses due to this. Although, the overall project was not well handled we did enjoy working with our consultant (HRchitect). They were always quick to respond and willing to help throughout the process. My only feedback would be more of a connection with UKG and HRchitect so that there is less confusion on the overall process.
It also would have been helpful for both the software vendor and our consultant to be able to provide assistance when we asked questions outside of the community article.