ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Telestaff
Products Implemented: scheduling
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Brian Goff
Project(s) in Scope: Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We needed lessons to advance some members toward an “Administrator” status. We received exactly what we had hoped to. This is a partner whom I look forward to working with again in the future. Brian was extremely knowledgeable with the software and took the time we needed to explain the processes that we needed to implement in order to use the software more efficiently. There is so much more to learn.