ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Time & Attendance
Company Size: 100k+ Employees / Industry: Business Services (Hotels, Lodging Places)
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Leader
Consultant Recognized: Mark Dawson
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mark began working with us on our UKG project and has become a trusted partner, with the collaboration expanding to the wider In-Workforce team.
Their deep UKG expertise, operational insight, and strategic thinking have consistently delivered high quality, professionalism, and proactive guidance, always challenging our thinking to drive better outcomes.
In-Workforce has played a key role in shaping and optimising our UKG configuration, becoming an invaluable extension of our team. What began with Mark Dawson has evolved into a strategic partnership with the entire In-Workforce team. Consistently professional, proactive and invaluable.