ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Lindsey Wagner, CPP
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lindsey is absolutely awesome! She was very knowledgeable, responded quickly and was always willing to work through or fix things. Her presentation of difficult processes was easy to understand and her willingness to provide aides extremely helpful. She was always so nice and we actually had fun! I would 100% work with her again.