ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented: WFM
Company Size: 0 – 1,000 Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Christina Anderson
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Better project management skills, from requirement gathering to documentation and operational change management practices.