ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented: Other – Write In
Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Decision Maker
Consultant Recognized: David Lee
Project(s) in Scope: Migration due to acquisition
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The main lesson learned is to ensure you have strong functional users of the systems before you hire your partner. We lost too many subject matter experts due to the acquisition which caused this project to take longer and be more expensive. Improvisations did a great job. We were not able to provide them with the information they needed in a timely manner.e