ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented: UKG Service Pack Upgrade
Company Size: 100k+ Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Scrum Master
Consultant Recognized: Ashley Richard
Project(s) in Scope: Service Pack Upgrade
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The release notes from UKG were not accurate and/or clear at times. Ashley Richard with Axsium was an AMAZING partner and obtained the information and clarifications for our team. Axsium partner and their associates are fantastic to work and collaborate! They truly value the relationship and respect following the client’s processes.