ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions
Products Implemented: HCM (HR Core),Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Decision Maker
Consultant Recognized:
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
AlignHCM was a great partner throughout the project. The Project Manager kept us on track and ensured we provided our deliverables on time. They were professional and great to work with. AlignHCM rolled out an out-of-the-box solution with UKG Dimensions. My only recommendation would have been to understand our business processes and needs and tailor the implementation to those specific needs.