ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions
Products Implemented: Time & Attendance
Company Size: 1 – 5k Employees / Industry: Mining
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Tom Maloof
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If implementing the UKG software, I highly recommend using a consultant. Our consultant (Business Partners, Inc.) knew more about the UKG product than the team members from UKG who were assigned to our project. They also had to do clean-up on the configuration errors UKG had made. UKG just didn’t understand the complexity of our needs. Our consulting partner still supports us, even 3+ years after going live with the UKG product.