ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions,UKG Workforce Central,LaborPro (Connors Group)
Products Implemented: WFM & SWP
Company Size: 10 – 20k Employees / Industry: Retail
Regions in Scope: North America,Europe, Middle East & Africa
Reviewer Role: Decision Maker
Consultant Recognized: Eric Scura, Ken Darash, Michael LaRue, Daniel Narcisi, Gowtham Vusa, Rajesh Joopali
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Clear and continuous communication to stay aligned