ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Payroll,Time & Attendance
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Lakhbir Sian
Project(s) in Scope: Correcting issues with the Time & Attendance Module that had already been implemented
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Covalence Consulting Inc. was an incredible resource to help us correct issues we had with our Time & Attendance module. If I had to do it again I would have used them right from the start rather than use the vendor support.