ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Workforce Management
Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Katherine Gregorski and Debbie Mueller
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Katherine and Debbie were incredibly responsive to our wants and needs throughout the project. They provided multiple examples for best practices which was very beneficial for us since we were merging our HRIS and Payroll systems into one software.