ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: Workforce Management
Company Size: 10 – 20k Employees / Industry: Entertainment / Recreation
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Mon Huang
Project(s) in Scope: customization of menu
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mon was very pleasant to work with and had a great ‘can-do’ attitude.