ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: Payroll
Company Size: 5 – 10k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America
Reviewer Role: Director
Consultant Recognized:
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I came on board late in the project, but PayTech provided us some excellent consultants that help us to clean up some of the less that correct set up.
As for Lessons Learned, we should have engaged PayTech sooner.