ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Robin Hoelscher
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic has been a highly valued partner in helping us audit our existing implementation and providing recommendations for efficiency improvements.
All of the Mosaic consultants we have interacted with have been responsive, professional, friendly and highly knowledgeable.