HR Software: Ultimate Software
Products Implemented: HCM (HR Core),Payroll
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Level of Complexity: 10
Reviewer Role: Change Agent
Consultant Recognized: Jeff Skipper
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If you need customisation in your organization, let them know early on rather than later. We ran into trouble after learning we need a lot of customisation done due to multiple unionized sites