ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP,Unit4 Financials
Company Size: 0 – 249 Employees / Industry: Public Services
Regions in Scope: Continental Europe
Reviewer Role: Project Leader
Consultant Recognized: Mr. Kalthoff, Mr. Höfer, Mr. Kujawsky, Mr. Bayer
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Unit4 scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Thanks for the support during the implementation to Mr. Kalthoff, Mr. Höfer, Mr. Kujawsky and Mr. Bayer.
Frequent changes of the responsible account manager were seen negatively, constant support would be desirable. Earlier information about additional costs that are not included in the first offer would be desirable (for example TimeLine).