ERP Area: ERP, Financials
Software: Unit4
Products Implemented: ERP, Financials
Company Size: 5000+ Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Neil Mason
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 3 (out of 5
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
G7 are excellent to work with. They managed our solution design and complex upgrade process solutions. It is particularly frustrating and disappointing that although G7 are Unit4 partners, Unit4 support will not provide or offer any assistance on certain aspects of our build when we log calls regarding certain upgrades. The standard response that Unit4 provides is they believe we have not used one of their consultants even though we have used G7. To progress we need to pay for a Unit4 consultant.